Service adjustments

• We want you to love your hair. If you’re not happy with any part of your colour or cut, please contact the salon within 14 days of your appointment, ideally with photos in natural light, so we can assess it while the result is fresh.
• If the result doesn’t match what was agreed in your consultation, we’ll book you in with your stylist for a complimentary adjustment.
• Concerns raised after 14 days are still reviewed, but changes to colour and tone over time can make the original result harder to assess.
• Complimentary adjustments usually don’t cover a change of mind, a new look or direction, toner fading over time, or hair that has had colour, toner or chemical services elsewhere or at home since your appointment.
• Some results, especially lightening dark hair, can take more than one appointment. Your stylist will explain this during your consultation, and additional sessions are charged as separate services.
• Nothing in this policy limits your rights under the Australian Consumer Law.

To get in touch, call 1300 160 198 or email subiaco@circlesofhair.com.au (Subiaco) or fitzgerald@circlesofhair.com.au (Fitzgerald).

See also our Terms and conditions, including our cancellation policy.