Shipping

Standard Shipping

Circles of Hair is happy to offer FREE Standard Shipping within Australia for orders over $150. Standard Shipping for orders under $150 costs a flat fee of $11.

A great hair day is coming your way—wherever you are in Australia! Standard Shipping takes between 2-6 business days with orders being fulfilled from our WA stock.

Express shipping

You wanted your Circles of Hair haul yesterday, right? We get it.

We offer Express Shipping dispatched the same day with an expected delivery time within 1-3 days of dispatch for a flat rate of $19 with Australia Post however we bear no responsibility for their delays.

We cannot send dangerous goods (e.g., Nail Polish, Hair Colour, and Aerosols) via Express Post.

International Orders

Unfortunately, we are currently unable to fulfill international orders.

Help! My product has been delivered damaged.

We are sorry to hear your package has arrived damaged.

Firstly, please don’t throw the item or the packaging away. Keep the product in its current form (unopened if you haven’t already) and take a few photos of the packaging and damage.

Email the photos and your order number to our Customer Service Team at info@circlesofhair.com.au, and we’ll investigate what might’ve gone wrong.

Help! I’m missing an item from my order.

We are so sorry to hear that an item is missing from your order!

Please send us a photo of your received products within the packaging to our Customer Service Team via info@circlesofhair.com.au or LiveChat.

We will then contact our warehouse immediately to investigate what has happened and organize a replacement for you.

Why does my tracking say the item was delivered when I haven’t received it?

We politely ask that you double-check around your property before you reach out to our Customer Service Team.

Once you have checked all possible locations and have not found your parcel, please contact us at info@circlesofhair.com.au or via our LiveChat.

Can my order be sent to a PO Box or Parcel Locker? Yes! Australia Post can ship your products to a PO Box or a Parcel Locker.

However, we cannot ship your order to a PO Box or Parcel Locker if it contains dangerous goods.

Dangerous Goods So, what classifies as ‘Dangerous Goods?’

We stock some dangerous good products (such as aerosols).

Please note that we cannot ship dangerous goods to PO boxes or parcel lockers. If you enter a PO box or parcel locker for dangerous goods products, we will contact you for an alternative street address. We apologize for the inconvenience that this may cause!

Tracking

We spring into action as soon as you make an order! We process your order within two business days and dispatch it from our Perth warehouse via Australia Post.

We entrust Australia Post to deliver your purchase. However, Circles of Hair has no control over and makes no warranty concerning the performance of Australia Post or any other company that delivers goods.

Why doesn’t my tracking show any recent movement?

Our carriers will not provide a tracking update until your parcel is scanned or sorted at a new facility.

If you believe your parcel is taking longer than expected, please reach out to our Customer Service Team via info@circlesofhair.com.au or LiveChat.

‘I haven’t received my order yet, is it still on its way?

Don’t worry! Even though your order hasn’t arrived with you yet, we’re working to get it to you as soon as possible.